Built a new product development process that helped win and onboard new customers
Selected work
Perspective applied.
Progress made.
Three very different businesses. The same approach: understand the business, then do the work.
Consumer goods · Growth and innovation
Building the foundation for
the next stage of growth.
Set up pricing, quoting and costing metrics across all customers, which simplified finance
Secured better costs through supplier negotiations and new vendor relationships
Created customer onboarding, packaging and SKU processes, plus an inventory control method for purchasing
Led category and customer analysis and brought in new clients
Waste services · Customer acquisition
Finding growth
closer to home.
The opportunity:
An under-served community sat close to the client's operations, where faster service was also possible.
The work:
Created in-language outreach that spoke to these customers more clearly.
The result:
Bookings grew, and the lift held months later. Customer insight and operations pointed to the same growth decision.
Professional services · Market positioning
A stronger reason
to be chosen.
An in-depth competitive review helped a professional services firm define a clearer point of difference and the clients it should focus on. Details remain confidential.
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